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September 28, 2023
BECU promoted Shawna Thompson to executive vice president and head of operations after more than 30 years of service. Thompson will lead the team in bringing a dedicated focus to operational efficiency and effectiveness across BECU's lending and credit operations, deposits and payments operations, fraud and default management as well as real estate and facilities. Since joining BECU, Thompson has held product and operational leadership roles across the organization's lending, finance, audit, product management and operations functions. In her prior role as BECU's vice president of servicing operations, she oversaw business strategies for servicing of deposits, debit cards, credit cards and ATM Operations, and processing of all deposits and payments, including ACH and wire transfers, and checks. Thompson currently sits on the board of the Hearing, Speech and Deaf Center and chairs BECU's Achieving Disability Awareness Employee Resource Group. She holds a bachelor's degree in business and marketing from Western Oregon University. BECU is Washington-based not-for-profit credit union, currently operating 60 financial centers.